Payment and Delivery Methods:

1) You can make a bank transfer or EFT (Electronic Fund Transfer) to our Vakıfbank bank account (TL).

2) With the credit cards specified on our website, you can take advantage of our online payment services for all types of credit cards as cash or online installments with Akbank credit cards. With your online payments, your credit card will be charged at the end of your order. In case of order cancellations due to potential order cancellations or stock problems, a refund will be made to your credit card within 3 business days.

3) Order Fee Refund: In case of cancellation of your orders for potential reasons; Newzone Spor Dış Tic A.Ş. refunds the product price to your account and / or credit card within three business days. However, you need to accurately and completely report your bank account information and / or credit card information to our company financial authorities.

4) Delivery

We try to deliver the products you ordered to the cargo on the same day. For products that take time to supply, the cargo delivery time is 3 business days as specified in the product detail. You will be informed in case of a delayed delivery. In order for the product to be delivered without interruption, please provide the address of your current location as the delivery address. Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. The products from our Istanbul based company will be sent by MNG cargo or UPS Cargo Company. After your orders are approved, they are delivered to the cargo company at the end of 2 (two) working days at the latest. You can consult our customer representative about different delivery conditions. In addition, cargo delivery is only valid for Turkey.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed about this situation as a result of the payment page. A connection is established with the ordering party regarding the order that cannot be delivered in case of any error at the specified address. The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred. We are responsible before the bank whose credit card system we use as well as the customer in terms of delivery. Please be careful! Open and check the packages that you think are damaged during shipment in front of the company representative you receive. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. After the product is received, it is accepted that the cargo company fully fulfills its duty. If the product is damaged, send the report you have prepared with the cargo as soon as possible to the fax number 0212 445 27 02 and report the situation to the e-mail address info@picnicco.com.tr

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain, in this e-mail, why you want to return the product, you will help us in our work on the product.